Can I make an appointment at the agency?

Of course, but for your convenience, our advisors take credit applications over the phone and then, when your credit application is accepted, we receive you in one of our branches to have you sign the credit contract.

I don't have much income. Can I take into account my family allowance to increase my borrowing capacity?

No. The law does not allow child benefit payments to be used for credit purposes.

What documents do I need to apply for credit?

The identity card of each borrower in order of validity or a valid passport. If the borrower is a foreigner but resides in Belgium or Luxembourg, he/she will have to present a Luxembourg resident card or a Belgian residence card. The last 3 original salary slips of each borrower as well as the last 3 bank statements proving the collection of your salary on your bank account.

My credit application was denied. How long do I have to wait to submit a new application?

Is it possible to prepay?

Yes, this is a right inherent in any type of loan.

How long does it take for the borrowed funds to be deposited into my account?

Once your credit contract is signed in our offices, your money is paid into your bank account within 24 hours. If you are a resident of Luxembourg, you will have to wait 48 hours and if the amount of the credit is superior to the sum of 25.000,00 €, a delay of 3 working days is required.