CPE-crédit is a brokerage company specializing in granting all types of loans and insurance. CPE-Crédit, like the brands “Finday”, “Venturi Cash”, “CPE Festival”, and “Crédit Populaire Européen”, is part of the “CPE Group”.
Already present for more than 20 years in the Belgian and Luxembourg markets, Crédit Populaire Européen (CPE) is facing ever-increasing demand and continues its expansion.
For this reason, we are looking for a CUSTOMER CONTACT AGENT
Tasks
- All individuals who contact CPE-crédit receive follow-up to their request thanks to your intervention
- You capture and collect missing information from clients in installment loans & insurance via telephone contact
- You perform the administrative follow-up of each exchange by indicating and encoding the information in our computer tool
- You answer clients’ questions by providing general information
- You assist the team with various administrative tasks
- You participate in improving the quality and efficiency of customer service
Profile Description
- You enjoy contact and are comfortable on the phone. A first experience in a contact center is an asset
- You have excellent knowledge of French and impeccable spelling
- Knowledge of English, Dutch, or another language (German, Portuguese, Luxembourgish, etc.) is an asset
- You are proficient in Outlook, Office, etc.
- You are structured, autonomous, flexible, and dynamic
- You have good communication skills and are convincing
- You are stress-resistant
- You are open to working on Saturdays
We Offer You
- An enthusiastic, dynamic, and family-friendly workplace.
- Work schedule: Full-time day (37.5/week)
- Permanent contract.
- A good working atmosphere.
- An attractive salary package.
Certificates and Other Accreditations
- Having the “PCP” accreditation is an asset.
Place of Work
- Mons
Type of Employment
- Full-time, Permanent