Answers to your common questions regarding your credit contract – Your credit questions

Once your credit contract is signed in our offices, your money is paid into your bank account within 24 hours. If you are a resident of Luxembourg, you will have to wait 48 hours and if the amount of the credit is superior to the sum of 25.000,00 €, a delay of 3 working days is required.

In general, credit requests are taken by our advisors over the telephone. We then submit the file to one of our financial partners who gives us a response within 24 hours. If your application is accepted, we will schedule an appointment for you at one of our agencies so that you can sign your credit contract.

You will receive your money as a transfer to your current account within three working days at most.

Once agreement has been obtained from one of our partners, you have three weeks to sign your credit contract. After this period, your agreement is no longer valid and our advisors would then be obliged to submit a new file.

No, for security reasons, your money is only paid to your bank account.

No way. The amount of your credit is paid to your usual current account.

You must be at least 18 years old.

There is no age limit for borrowing. Our advisors analyze your situation on a case-by-case basis.

Yes, provided you have an endorsement or deposit.

You must contact us immediately. We will find a solution together. Don’t forget that after 2 unpaid monthly payments, your lending organization will cancel your credit contract and you will be listed with the National Bank of Belgium. In this case, you will no longer be able to borrow on the credit market.

We introduce your file to one of our financial partners who will give us an answer within 24 hours.

In principle, if you are unemployed you cannot borrow because your unemployment benefit cannot be seized unless you have a guarantee, that is to say a person who agrees with you and who has seizable income. . In addition, if you own an investment property and have rental income, you can borrow under a mortgage loan.

No.

The law does not allow child benefit payments to be used for credit purposes.

If you are married under the legal community regime or without a marriage contract, you cannot borrow alone and in this case, your wife or husband must sign the credit contract with you. If you are married under the regime of separation of property, you can sign a credit contract alone.

The vast majority of credit requests are made by telephone. However, when your request is accepted, you will need to make an appointment with one of our advisors who will examine your supporting documents and give you the credit contract for signature.

The identity card of each borrower in order of validity or a valid passport. If the borrower is a foreigner but resides in Belgium or Luxembourg, he/she will have to present a Luxembourg resident card or a Belgian residence card. The last 3 original salary slips of each borrower as well as the last 3 bank statements proving the collection of your salary on your bank account.

70% of Belgians own property in Belgium. To the extent that a person who rents does not offer the same guarantees as a person who owns their home, their ability to borrow is limited unless there are exceptions. At CPE we generally limit a tenant’s borrowing capacity to 60 months but there may be exceptions, particularly if a guarantee is agreed with the tenant. In any case, we advise you to purchase your home as interest rates on mortgage loans are historically low. Contact us in this regard.

Yes, the assets placed in securities, savings, term or deposit accounts can be taken into account to assess your contributory capacity.

If you do not pay two monthly payments, your lending organization has a legal obligation to cancel your credit contract and request your registration from the National Bank of Belgium. In this case, you will no longer be able to borrow on the credit market until your dispute is resolved.

Contact us. If you have a mortgage but own a property free of charge, we can offer you a mortgage and pay off the outstanding amounts.

You can no longer borrow on the credit market. In order to have your file cancelled, you must repay the outstanding amounts and then wait 15 months for the file to be cancelled by the National Bank of Belgium.

Of course, but for your convenience, our advisors take credit applications over the phone and then, when your credit application is accepted, we receive you in one of our branches to have you sign the credit contract.

Of course. A large majority of our customers are not Belgian.

CPE grants loans to foreigners residing in Belgium and Luxembourg.

Without any problem, you must know the IBAN and BIC accounts. There are no fees to repay your credit from an account in Luxembourg.

Contact us by phone. Our advisors will take your request by telephone.

You must wait three months and one day to reapply.

Especially not. If you submit several credit requests to different brokers, your request will probably be refused because the Personal Credit Center will consider that they are different credits.

We must analyze each situation on a case-by-case basis. When interest rates are very low, it may be interesting to conclude a contract with a fixed rate. When the rates are high, it is then advisable to conclude a variable rate contract. In all cases, our advisors study each case in a specific way to find the formula best suited to your situation.

Yes. Our advisors settle your current loan and offer you a new loan with the desired addition.

Yes, we recommend that you consolidate all your loans so that you only have one outstanding loan and one monthly payment. Our advisors will offer you an interest rate that will make your new monthly payment less than the sum of your current monthly payments.

My credit application was denied. How long do I have to wait to submit a new application?

Your divorce has no effect on your contract agreement. The ex-spouses both remain jointly and indivisible liable for the amounts borrowed.

In Belgium, we cannot postpone a payment deadline. If you have lost your job, you should contact us immediately. We can offer you a solution to settle your outstanding credit and offer you a new one. By doing so, we will already gain a deadline.

The credit continues and must be supported by the living borrower. The borrower must contact us and provide us with the death certificate. If the borrower had death insurance, then the insurance will cover all or part of the insured loan. If there is no death insurance, then the living borrower must bear the cost of the loan alone.

When you borrow with another person and in the event of this person’s death, you would not be able to pay the loan alone, you are strongly advised to take out death insurance in your own interest. In certain cases, the financial partner makes the granting of credit conditional on the conclusion of credit insurance.

At CPE we always have an advisor on duty from 9 a.m. to 5 p.m.